Natural gas delivery is a fully regulated service in Alberta. This means our costs and rates are reviewed and approved by the Alberta Utilities Commission (AUC) to ensure customers pay fair and appropriate costs. Our distribution charges are among the lowest in Canada.
The AUC also approves our Terms and Conditions, and our Code of Conduct Compliance Plans.
Natural Gas Rates
We work around the clock to make sure you have natural gas whenever you need it to heat your home, enjoy a hot shower or cook a meal for your family. The distribution charge on your bill covers our costs to provide this service to your home or business safely and reliably.
Your cost for natural gas delivery includes distribution rates and rate riders.
The Load Balancing Deferral Account Rider (Rider L) relates to the balancing of ATCO's Natural Gas Distribution system. A rider related to this can require a recovery of costs from customers or can result in a refund to customers from time to time, based on the rules established by the Alberta Utilities Commission.
The Rider S rate collects or refunds from customers the costs associated with recent regulatory decisions from the Alberta Utilities Commission.
The Transmission Service Charge collects from customers the costs for transmission service to its distribution system. The Alberta Utilities Commission has approved implementation of the charge to recover costs associated with transmission service.
The Weather Deferral Account was created to account for the effect of temperature fluctuations on billings to customers. Rider W is applied because the actual natural gas delivery revenue was lower (higher) than the normal natural gas delivery revenue, due to warmer (colder) than expected temperatures.
Rider H collects from customers the costs associated with the Natural Gas Utility Payment Deferral pursuant to the Utility Payment Deferral Program Act and Regulation
Under the Greenhouse Pollution Pricing Act, the federal government will be implementing a federal carbon tax on all fuels that produce greenhouse gas emissions when combusted, including natural gas, diesel, propane and gasoline.
How will the federal carbon tax work?
Effective January 1, 2020, natural gas bills will include a line item for federal carbon tax charges. This price is applied to fuels that emit greenhouse gases when combusted, including the fuel that is used to heat homes and businesses.
Natural gas distributors, like ATCO Gas, will be responsible for calculating the tax based on monthly natural gas consumption. Energy retailers will then pass the tax amount on to customers through the monthly billing process.Distributors will also report, collect and remit this to the federal government on a monthly basis.
What is the impact to customers?
The net impact to individual consumers will vary, depending on a household’s energy use. To learn more about the federal carbon tax and/or to determine eligibility for government rebates or exemptions. Please visit the Canada Revenue Agency (CRA) website.
How is the federal carbon tax calculated on customer heating bills?
The federal carbon tax price ($1.049/GJ January 1st to March 31st, 2020) will be multiplied by the volume of natural gas consumed as recorded on individual gas meters. The federal carbon tax will appear as a separate line item called “Federal carbon Tax” on your retailer bill under the Distribution charges. It will be added to your other energy and delivery charges to determine your total consumption cost.
Will my natural gas bill increase?
Yes, your natural gas bill will increase as a result of the federal carbon tax by $1.049 per gigajoule (GJ) starting January 1, 2020. The tax price will increase to $1.576 per GJ in April 2020.
What is the revenue from the federal carbon tax going to be used for?
The federal government will determine how to apply the revenue generated from the federal carbon tax. To learn more about the specifics of the revenue generated by the federal carbon tax, please visit the CRA website.
Who will qualify to receive rebates or tax credits related to the federal carbon tax?
The federal government determines who may be exempt from paying a federal carbon charge, as well as any rebates associated with the federal carbon tax.
If you are qualified to be exempt, please remit the CRA document along with the ATCO exemption form to email@example.com
Where can customers go to find out more about the federal carbon tax and how it will affect them?
For general information about the federal carbon tax, visit the Government of Canada websites:
How Are You Billed?
You’re billed based on how much natural gas you use each period. We convert your meter readings into gigajoules (GJ), the unit of measurement for natural gas to determine your usage for each billing period. That number is provided to your energy retailer for billing purposes.
The following items make up the delivery charges on your bill:
- Fixed delivery charge covers the cost of building, operating, and maintaining our distribution system
- Variable charge is calculated based on the amount of natural gas you use and also helps cover the cost of maintaining the system.
- Rate rider is an adjustment approved by the AUC, to recover costs or refund money for something that is temporary, or caused by factors outside of our control.
- Municipal franchise fee is collected for the municipality for the exclusive right to provide gas distribution service to the residents and businesses located in the municipality as well as the right to use the municipality’s property for the construction, operation and extension of our gas distribution system.
- Federal Carbon Tax Implemented January 1, 2020
Terms and Conditions
We value our relationships with customers and the retailers who supply energy in our service area. The Terms & Conditions outline how we do business with you, your rights and obligations, and our responsibilities.
Your current natural gas delivery rates are provided based on where in the province you are and by how much natural gas you consume.
Codes of conduct
We’re committed to being open, fair and transparent. It’s an ATCO core value and one we take very seriously. The way we work with other industry participants, including energy retailers and other ATCO companies, is governed by two codes of conduct. These codes set out the rules and standards we follow day in and day out in all of our dealings.