Questions about your locates?
If you have questions about your locates or how to dig safely, feel free to contact us using the live chat button on your right and our team will be happy to help you.
If you're a contractor looking for information on dig safe practices or want to contact our Damage Prevention team, visit our Digging Safely for Contractors page.
Are you planting a tree? Building a deck or fence? Digging a pond? Did you know you need to get your underground utilities located before you start digging?
Hitting an underground natural gas line can have serious consequences like losing natural gas service to your home and neighbourhood (goodbye heat and hot water), paying for repairs and causing serious injury to yourself, family or others.
Avoid causing an outage by following these steps:
If you hit an underground natural gas line, call our emergency line immediately at 1-800-511-3447.
If Utility Safety Partners (formerly Alberta One-Call) locates a high-pressure pipeline on your property it will be noted on your locate slip. If you plan to be digging within 30m of the line, you will require a crossing or proximity agreement before you start digging.
Contact us to get this started.