Natural Gas

Safety

Staying safe around Natural Gas

We take safety seriously and know you do, too. You rely on natural gas to keep your home warm and cozy, to provide you with hot water so you can relax in the tub after a long day, or prepare a homecooked meal for your family. 

We're committed to delivering safe and reliable natural gas to your home or business - something you don't need to think twice about. We offer resources to ensure you have the information you need to live and work safely around natural gas.

Digging Safely

Natural gas pipelines run inside and outside your home. Whether you’re renovating your home, building a fence or doing any kind of digging in your yard, there are underground utility lines that you need to be aware of.

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Carbon Monoxide

Carbon monoxide (CO) is an invisible, silent odourless toxic gas, often referred to as the ‘silent killer’. In an enclosed space, such as a home or garage, CO exposure can lead to serious illness or death.

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Line Survey Program

As part of our commitment to your safety, every year from May to October, we inspect thousands of kilometers of our pipelines as part of our Natural Gas Line Survey Program.

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Uncapped Gas Lines

Sometimes gas lines are not properly closed off. This happens when a natural gas appliance (like a dryer or stove) is replaced with an electric one or removed altogether – and the gas line is not properly capped or plugged.

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Cross Bores

A cross bore, also called a blocked sewer line, is caused when a natural gas line is accidentally drilled through a sewer line during installation. A cross bore can potentially cause a back up in your pipe which will need to be cleared.

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Safety Education & Resources

We know how important a warm and cozy home is to you. It’s important to us too and we’re committed to ensuring it’s not something you need to think twice about. Read some of our safety education material to learn how to stay safe.

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Outages & Emergencies

Emergency situations can happen at any time. Stay safe by being prepared.

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