Under our Natural Gas Line Survey Program, we inspect thousands of kilometres of our pipelines every year. From May to October, our employees visit homes and businesses to check for potential leaks both under and above ground using sensitive detection equipment. It’s part of our commitment to your safety.
To conduct a manual survey, we will need to access the entire service. That may include access to your yard. If that happens and you're not home, we’ll leave a notice with contact information to book a quick appointment.
What to Know About Our Line Survey Teams:
You will see our surveyors working on foot to complete inspections. Here’s what to expect:
- Surveyors may enter front or backyards if needed to complete the inspection.
- They will refrain from entering properties with locked gates, high fences, or dogs.
- All surveyors wear ATCO apparel, including hats, yellow safety vests, and carry ATCO ID badges.
- They use specialized leak detection equipment, including:
- Leak detection equipment worn around the neck
- Handheld wands for pinpointing leaks
- Each neighbourhood survey typically takes between one day and one week to complete.