natural gas
How can we help?
Looking to have a new natural gas line connected or wanting to request a natural gas service? Contact us using one of the methods below. We can also help you get answers to general questions about your natural gas service or natural gas construction near you.
Our Customer Assistance Centre hours are 7 a.m. to 7 p.m (MST) Monday to Friday, closed Family Day, Remembrance Day and all stat holidays.
Do you have a general inquiry about natural gas? Call us, we're here to help.
In an emergency situation, like not having heat or smelling natural gas, call us and we'll respond 24/7.
To ensure your natural gas appliances and furnaces are in safe working order, they should be inspected regularly by a qualified heating professional. For peace of mind, take us up on this free service and book your appointment.
Connect with us through your smartphone
Our new video support service allows us to see what you see through your smartphone in real time. We might even be able to help you much faster than if you had to wait for a service technician to travel to your home. It sets up instantly with no download and allows you to collaborate with us on the phone on the first call. Saving you time and solving your problem faster!
Text us at 28261
We're available to chat with you via text Monday to Friday, from 8:00 a.m. to 6:00 p.m. Standard message and data rates may apply.
Conversations are retained for quality assurance, privacy and regulatory purposes.
Mail us!
General correspondence should be sent to:
ATCO Natural Gas Distribution, Customer Correspondence
PO Box 2409
Edmonton, AB T5J 2S3
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Utility Safety Partners (formerly Alberta One-Call)
Call or click before you dig, plant trees, or build a deck in your yard:
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Carbon Levy
For information on the carbon levy, visit climate.alberta.ca or call 310-0000.
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Meter Exchange
If you received a letter from us regarding a meter exchange, schedule your meter exchange appointment using our customer self-serve form.
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New Connections & Natural Gas Services
Looking to have a new natural gas line connected or wanting to request a natural gas service? We can help with that! Visit our New Natural Gas Service Line or Changes Page. If you'd rather just speak with someone, contact us today.
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Retailer Resources
ATCO Gas Distribution is not an energy retailer. In Alberta, you choose the energy Retailer from which you want to buy natural gas. The Retailer sells you natural gas, provides account services and bills you.
Customers needing more information about Retailers can visit the Utilities Consumer Advocate website.
Retailers looking for information can visit Retailer Resources.
General Inquiries
alberta offices
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A - E
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Airdrie
84 Gateway Drive NE
Airdrie, Alberta
T4B 0J6 -
Beaverlodge
301 Railway Avenue
Beaverlodge Alberta
T0H 0C0 -
Blairmore
2022 130 Street
Blairmore Alberta
T0K 0E0 -
Brooks
640 Aquaduct Dr. (Box 1108)
Brooks Alberta
T1R 1B9 -
Calgary - Crowfoot
(Crowfoot Operations Centre)
500 Crowfoot Crescent, NW
Calgary Alberta
T3G 2W4 -
Calgary - Midnapore
(Midnapore Operations Centre)
383 Midpark Blvd, SE
Calgary Alberta
T2X 3C8 -
Calgary - Whitehorn
(Whitehorn Operations Centre)
3055 - 37 Avenue, NE
Calgary Alberta
T1Y 6A2 -
Calgary
(Head Office)
909 - 11 Avenue SW
Calgary Alberta
T2R 1L8 -
Camrose
4331 38 Street
Camrose Alberta
T4V 3A1 -
Canmore
1450 Railway Avenue
Canmore Alberta
T1W 1B9 -
Cardston
35 3 Avenue E
Cardston Alberta
T0K 0K0 -
Claresholm
5005 2 Street W
Claresholm Alberta
T0L 0T0 -
Cochrane
115 3 Avenue W
Cochrane Alberta
T0L 0W0 -
Cold Lake
5512 55 Street
Cold Lake Alberta
T9M 1R5 -
Coronation
4912 Windsor Avenue
Coronation Alberta
T0C 1C0 -
Didsbury
#133, 1001 20 Avenue
Didsbury Alberta
T0M 0W0 -
Drayton Valley
#2, 2718 63 Street
Drayton Valley Alberta
T7A 1S8 -
Edmonton - North
(North Edmonton Operations Centre)
13450 - 149 Street, NW
Edmonton Alberta
T5V 0B7 -
Edmonton - Head Office
(Head Office)
10035 - 105 Street
Edmonton Alberta
T5J 1C8 -
Edson
5130 1 Avenue
Edson Alberta
T7E 1S9
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F - Q
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Fairview
10205 106 Street
Fairview Alberta
T0H 1L0 -
Falher
806 Main Street SE
Falher Alberta
T0H 1M0 -
Fort MacLeod
245 24 Street
Fort MacLeod Alberta
T0L 0Z0 -
Fort McMurray
262 MacDonald Crescent
Fort McMurray Alberta
T9H 4B4 -
Fort Saskatchewan
120, 8818 111 Street
Fort Saskatchewan Alberta
T8L 3T1 -
Grande Prairie
8801 112 Street
Grande Prairie Alberta
T8V 6A4 -
Hinton
123 Felaber Road
Hinton Alberta
T7V 1Z8 -
Innisfail
4940 52 Street
Innisfail Alberta
T4G 1S7 -
Jasper
38 Industrial Crescent
Jasper Alberta
T0E 1E0 -
Lethbridge
410 Stafford Drive, North
Lethbridge Alberta
T1H 2A9 -
Lloydminster
4205 52 Street
Lloydminster Saskatchewan
S9V 2B3 -
Okotoks
234 Don Seaman Way
Okotoks Alberta
T1S 1A8 -
Olds
5025 52 Street
Olds Alberta
T4H 1G9 -
Oyen
113 1 Avenue West
Oyen Alberta
T0J 2J0 -
Peace River
7905 104 Avenue
Peace River Alberta
T8S 1T1 -
Ponoka
#1, 4213 HWY 2A
Ponoka Alberta
T4J 1J8 -
Provost
5028 49 Street
Provost Alberta
T0B 3S0
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R - Z
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Red Deer
7590 Edgar Industrial Drive
Red Deer Alberta
T4P 3R2 -
Rimbey
4909 49 Street
Rimbey Alberta
T0C 2J0 -
Rocky Mountain House
4130 45 A Street
Rocky Mountain House Alberta
T0M 1T0 -
Slave Lake
104 Birch Road NE (P.O. Box 720)
Slave Lake Alberta
T0G 2A0 -
Spirit River
47th Avenue West
Spirit River Alberta
T0H 3G0 -
St. Albert
33 Boudreau Road
St. Albert Alberta
T8N 4A7 -
Stony Plain
61 Boulder Boulevard
Stony Plain Alberta
T7S 1Y4 -
Strathmore
129 3 Avenue
Strathmore Alberta
T1P 1K2 -
Taber
5313 50 Avenue
Taber Alberta
T1G 1V3 -
Tofield
4720 46 Avenue
Tofield Alberta
T0B 4J0 -
Trochu
205 Arena Avenue
Trochu Alberta
T0M 2C0 -
Vegreville
4909 51 Avenue P.O. Box 610)
Vegreville Alberta
T9C 1R7 -
Vermilion
4901 50 Avenue
Vermilion Alberta
T0B 4M0 -
Viking
5506 54 Avenue P.O. Boc 448)
Viking Alberta
T0B 4N0 -
Vulcan
110 3 Avenue
Vulcan Alberta
T0L 2B0 -
Wetaskiwin
3701 48 Street
Wetaskiwin Alberta
T9A 2H9 -
Whitecourt
1, 4213 42 Avenue
Whitecourt Alberta
T7S 0A3
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